Web chat: 5 tips to boost your customer support
Customer dissatisfaction is driven by many factors, but long wait times and poor customer service have to be among the top 5. A website chat makes it easy for customers to reach out to you and brings...
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Why you should switch from traditional IVR to Conversational IVR
Traditional IVRs vs. Conversational IVRs: what are the differences? If you’ve ever tried to contact any business via phone, chances are you’ve found yourself navigating through the menu of a...
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How Imagicle Made Waves at Cisco Impact 2023
Booth 23. The place to be. Booth 23 is where the magic happened. With all Cisco people present for their kick-off event and even some partners, the Imagicle team had everything in place to present and...
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Six reasons to attend the Imagicle for Webex Calling Virtual Roadshow
Registration for the Imagicle for Webex Calling Virtual Roadshow is officially open! After last year’s It’s Cloud Time, Imagicle is back in the game of virtual events with a 100% online and free...
View ArticleImagicle Digital Fax for Webex Calling Case Studies
Understand the practical applications and potential impact of Imagicle on your faxing experience. Download our brochure today.
View ArticleThe most complete Call Recording solution for Webex Calling.
Discover our comprehensive solution for capturing, storing, and retrieving all your business calls, complete with Voice Analytics and Screen Recording.
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How Conversational AI brings Business Innovation for Customers and Workers
The rise of conversational AI tech is transforming customer experience. With chatbots and voicebots, Conversational AI makes customer support faster while lightening the load for human agents – not...
View ArticleTelephone answering service: 5 tips to boost customer satisfaction
Only one thing stands between companies and top-notch customer service: phones. When looking for support or information, customers expect a quality telephone answering service driven by a friendly...
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Unveiling the Future: Imagicle and Cisco’s Innovations at WebexOne 2023
Here at Imagicle, we’re very thrilled to present our amazing Imagicle UCX Suite for Webex Calling with must-have UC applications for business operation and growth. This all-in-one UCX Suite...
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New Customer Service Analytics for Webex Calling Multi-Tenant.
Hey there, Imagicle friends! Summer is over, and we are all back at work. Wouldn’t it be amazing if we could have a second summer? Imagine all the exciting news we could share about reporting for...
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How to empower customer service with Imagicle.
Today, 80% of business communications take place over the phone, and customer service statistics show that these interactions can make or break a business: Around 97% of customers tell others about...
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Ensuring Compliance and Exceeding Customer Expectations with Call Recording
Imagicle Call Recording with Analytics serves provides a reliable and efficient way to create a call recording script for every interaction while ensuring the utmost compliance. Compliance &...
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Digitizing the Traditional with Imagicle Digital Fax
In the current digital age, businesses are rapidly transitioning from traditional methods of communication to more advanced, efficient, and secure means. At the forefront of this revolution is...
View ArticleLeveraging Call Analytics for Business Growth
In the modern business landscape, a thorough understanding of communication & call data is critical. That’s why current projections suggest a substantial increase in the global call analytics...
View ArticleWhy Recording Call and Contact Center Calls Is Essential
Move over, crystal balls. When it comes to understanding customer needs and ensuring top-notch service delivery, recording call and contact center calls is like having a looking glass into the heart...
View ArticleContact Center Optimization: 3 Essential Tips for Managers
Here’s how you can facilitate a contact center optimization with three strategic tips. Omnichannel support. Customers today expect to engage with businesses on their terms, through channels they are...
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Call Deflection: Enhancing Customer Experience and Agent Productivity
What Is Call Deflection? Call deflection is the strategy of guiding customers to alternative customer service channels like self-service knowledge bases, chat with human operators or chatbots, or...
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Cisco and Imagicle elevating their partnership with Webex Calling
A Strong Partnership Built on Trust and Expertise. When the partnership between Imagicle and Cisco started in 2012, it marked the beginning of an era of shared advancements and success. It was then...
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